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Frequently asked questions (FAQ’s)

What locations do you currently deliver to?

We currently deliver to Delhi, Gurgaon, Noida, Faridabdad, Kundli, Sonepat, Gaziabad and Chandigarh. 

Is there any delivery charge?

We charge a nominal fee of Rs 99 on each order for Delhi/NCR, and Non- Delhi/NCR.

What are delivery slots?

Delivery slots are time slots during which you will receive your order. Jagsfresh currently offers 2 time slots:

  1. 11am-3pm
  2. 3:00pm- 7:00pm

What is a cut-off time and what is your cut-off time?

Cut off time is the time after which the order gets processed for delivery. Our current cut off time is 12am for next morning delivery. 

What is the cancellation policy of Jagsfresh?

Jagsfresh provides easy and hassle free cancellation policy. You can cancel your order by witting to us at admin@jagsfresh.com or simply call us at 8824888577.

What if I am not satisfied with the product received?

We have a no questions asked replacement policy at Jagsfresh.

In case you are unhappy with the product, we may issue you a store credit or replace the item for you, depending on the item. 

What if I have any complaint regarding my order?

Complaints/feedback/Queries are always welcome. Drop us a line at admin@jagsfresh.com or give us a call at 8824888577 and we will be more than happy to help you.

How can I make payments at Jagsfresh?

Jagsfresh accepts multiple modes of payment. You can make payments using your credit and debit card or through net banking or via other mobile wallets. Cash on Delivery (COD) option is also available.

How much time does it takes for refund?

We will initiate your refund process as soon you place your refund request. Generally it takes 7-14 days to reflect in your credit card or bank account. For COD orders, amount will be adjusted at the time of delivery. 

What if I'm not home to receive my order?

In case of non-availability at your residence, our Delivery Expert will try reaching you on the registered mobile number.

Do you deliver all 7 days of the week?

Yes, we deliver all seven days of the week.